Once you have completed the claim and you have received an email with a claim number and shipping address, then your claim has been approved. If you receive an email that your claim is under review, we will reply to you within 7-10 business days with further instructions.
Once you have completed the claim and you have received an email with a claim number and shipping address, you will need to ship your item with the carrier of your choice to the address provided. Print 2 copies of your email and paste the first copy on the outside of the box and place the second copy on the inside. Each copy should include your claim number, shipping address and a bar code. This is not a prepaid shipping label.
The cost of the return is the responsibility of the returnee/customer as adidas accessories will not issue call tags for warranty claims. We will however pay for your replacement and the cost of shipping back to you.
FedEx, UPS and USPS are all acceptable methods of shipping. We recommend shipping with USPS as they have flat rate envelopes and boxes that may be more cost effective. We also highly recommend getting a tracking number to make sure your return delivers to our facility.
After completing your claim, you can reply to the email you received to get help from customer service. Please do not change the subject line so we can ensure the conversation stays linked to your specific claim. Our customer service team will respond within 1-5 business days or you can call us at 800-966-7697.
Claims will be processed in the order they are received. Replacement items are shipped via FedEx ground from Carson, CA in 3-7 business days from the date of receipt. We are unable to expedite shipping for any claim.
We recommend you keep your tracking number from the shipping carrier you selected. Agron cannot guarantee replacement until the item is received at our facility.
Once your defective item has been shipped and received at our facility, we follow a three-step process to replace your product.
Step 1: We replace your item with the exact model. (If not available, move to step 2)
Step 2: We will replace your item with a comparable model in one of the color choices you selected in your claim. (If not available, move to step 3)
Step 3: If there isn’t anything comparable, we will reach out to you via phone or email.
The replacement item that is selected and shipped to you is not eligible for exchange or replacement. We do not offer refunds, gift cards or a menu of available colors or options. The replacement selection is at the discretion of adidas accessories customer service based on your color choices and value of your item.
Check the spam folder in your email first. If you still do not see it, call customer service for more information 800-966-7697.
The style number is located inside the main compartment of the bag on the back side of the kite tag with the QR code on it. It will be a 4 or 6 digit number with a letter code on the end. If you still cannot find that code please call customer service 800-966-7697.
First, double check that you are entering it correctly with the 4 or 6 digit number in the first box and the letter code in the second box, no dashes. Second, double check that you selected the correct accessory category on the first page of the claim. Some team backpacks may be classified as a “bag” instead of “backpack”.
Follow the instructions after selecting the Accessory catagory and include all the information requested in the drop-down boxes shown while filling out your claim. You will not be required to provide a style number for these types of items.
If your defective item is not one of our mentioned or visible items on the Accessory catagory page, please contact https://www.adidas.com/us/help/us-products/what-is-the-warranty-on-my-products to view other licensees or contact adidas.comby phone or chat
If you have a rebo smart water bottle please visit https://www.rebo-bottle.com/pages/warranty-policy
If you have a question that isn’t covered above, please call customer service: 800-966-7697.